Privacy Policy
Who We Are
Website Address: http://geia.ai
Operator: GEIA.AI is operated by XLABS Europe Ltd, a company registered in England and Wales.
Company Information:
- Company Number: 09428978
- VAT Number: GB214046352
- Registered Office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
What Personal Data We Collect and Why We Collect It
Contact Forms
When you fill out a contact form, we collect your name, email address, and any other information you provide. We use this information to respond to your inquiries and provide customer support.
Cookies
- Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- Login: If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- Editing or Publishing Articles: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use third-party analytics tools to help us measure traffic and usage trends for the site. These tools collect information sent by your device or our site, including the web pages you visit, add-ons, and other information that assists us in improving the site. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any individual user.
Payments
We use Stripe, PayPal, and Bitcoin for payment processing. These payment processors (Excluding Bitcoin / Crypto) collect personal data necessary to process your payment, including your billing information. For more information, please refer to their respective privacy policies:
Invoicing
When purchasing on the website, we collect invoice data and store it for five years with the transaction details. We use Kashflow for storing invoice data.
Data & Privacy Section
When logged in, you can make requests related to your personal data on our webshop:
- Download your personal data from our webshop
- Remove personal data from orders
- Erase account & data
Please note that we will keep invoice data in our accounting software.
Hotjar
We use Hotjar to collect website browsing behavior. For more information, please refer to Hotjar’s Privacy Policy.
The APP and GEIA.AI System
The app includes only your name, email, city or state for personal data. We record IoT data (sensor, relays, etc.), user inputs in the app, and process it for our AI. Each function or setting has an option to be marked public, allowing the user to share the function or setting and related data.
We process user data for machine learning purposes. Users can share settings with other users or externally and can interact with the system via API or MQTT to download sensor data, plant data, journals, logs, and relays data.
Who We Share Your Data With
We do not share your personal data with third parties except as necessary to provide our services, comply with the law, protect our rights, or as outlined in this policy. Visitor comments may be checked through an automated spam detection service.
How Long We Retain Your Data
- User Profiles: For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Your Contact Information
If you have any questions or concerns about this privacy policy, please contact us.
Additional Information
How We Protect Your Data
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
What Data Breach Procedures We Have in Place
In the event of a data breach, we have procedures in place to quickly address the issue and notify any affected users in accordance with applicable laws and regulations.
What Third Parties We Receive Data From
We may receive data about you from third parties such as social media platforms, advertising networks, and analytics providers. This information may be combined with the data we collect directly from you.
What Automated Decision Making and/or Profiling We Do with User Data
We do not use automated decision making or profiling with user data.
Industry Regulatory Disclosure Requirements
We comply with all industry regulatory disclosure requirements.
Information Commissioner’s Office
XLABS EUROPE is registered with the Information Commissioner’s Office in the UK as a data controller, under the Data Protection Act of 1998, which requires every data controller (eg organization, sole trader) who is processing personal information to register with the ICO.
Alternative Dispute Resolution in Accordance with Art. 14 (1) ODR-VO and § 36 VSBG
The European Commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.
Data Flow Table and Tree
Data Type
- Personal data
- Shipping data
- Order details
- APP or IoT collected data
Data Receiver
- Company
- Personal name of data processor
Data Receiver Role
- Accounting
- Order processing
- Shipping
Data Removal Policy at Endpoint
Orders are removed from third-party systems after processing.
Personal Account / Order History
Users have the right to remove and download their data.
APP / IoT Data
Data can be accessed via the app or by API. We do not provide other forms of access.
Use of Data
We may use the data for learning purposes, improving our system, or enhancing user experiences.
